People Operations Administrator

Location: Newcastle upon Tyne

People Operations Administrator

Newcastle United Football Club, St James Park, Strawberry Place, NE1 4ST

40hrs pw 5/7

£27,500pa + excellent benefits

Free onsite car parking, free staff lunch when on shift

Job Introduction

Join the team behind one of the UK's most iconic sporting and entertainment venues

Are you passionate about people, recruitment and creating exceptional employee experiences?

Do you thrive in a fast-paced environment where no two days are the same?

At Sodexo Live!, we're looking for an enthusiastic and highly organised People Operations Administrator to join our People Operations team at the world-famous St. James' Park, home of Newcastle United Football Club.

This is much more than an administration role. You'll play a vital part in recruiting, onboarding, engaging and supporting the people who deliver unforgettable experiences to thousands of guests on matchdays, concerts and major events throughout the year.

From attracting top talent and coordinating recruitment events to supporting large-scale staffing operations for Premier League fixtures and live entertainment, you'll be at the heart of one of the most exciting event environments in the UK.

As a People Operations Administrator, you'll support the full employee lifecycle for both casual and contracted employees.

You'll be responsible for helping ensure we have the right people, in the right place, at the right time, while delivering an exceptional candidate and employee experience from initial application through to onboarding and beyond.

You'll work closely with managers across Hospitality, Catering, Kitchens and Events to ensure staffing levels meet operational demand and our teams are fully trained, engaged and compliant.

We're looking for someone who loves working with people, enjoys organising multiple priorities and takes pride in delivering an outstanding candidate and employee experience.

What You'll Do:

Coordinating high-volume recruitment activities for both casual and contracted roles, from advertising through to onboarding.
Screening applications, arranging interviews and delivering an excellent candidate experience.
Conducting Right to Work, visa and compliance checks, ensuring employee records remain accurate and up to date.
Supporting onboarding, inductions and mandatory training for new starters across the business.
Acting as a key point of contact for the casual workforce, responding to queries and supporting employee engagement initiatives.
Assisting with workforce planning and staffing coordination for matchdays, events and daily operations.
Managing labour management systems, staffing records and payroll administration to ensure accuracy and compliance.
Supporting recruitment events, assessment days and community outreach activities to attract new talent.
Monitoring attendance, training completion and workforce compliance, identifying opportunities for continuous improvement.
Working closely with operational managers to ensure staffing levels, training and employee support consistently meet business needs.

For a full list of responsibilities please view the attached job description

What You Bring:

Essential Skills & Experience

Previous recruitment experience, ideally within a high-volume environment
Strong administration and organisational skills
Excellent communication and interpersonal abilities
Ability to manage multiple deadlines and priorities
Experience working within hospitality, catering, events or a customer-focused environment
Strong attention to detail and commitment to compliance
Confident using Microsoft Office and recruitment systems
A proactive, positive and solutions-focused approach

Desirable

HR administration experience
Payroll experience
Experience working within a large-scale events, hospitality or stadium…