Configuration Manager-Service Portfolio Catalogue Manager

Configuration Manager – Service Portfolio Catalogue Manager

Pay of £38,772 plus 28.97% employer pension contributions, hybrid working, flexible hours, and a great work‑life balance.

We are a collaborative, forward‑thinking group dedicated to managing and shaping how services are accurately recorded and represented across the department. We’re looking for a motivated and passionate individual who wants to make a meaningful impact in Digital outside of traditional infrastructure roles. In this role, you’ll ensure service data is of the highest quality, consistent, reliable and aligned with governance standards.

• Support the development and implementation of Service Portfolio Catalogue strategic plans, taking into account the Common Service Data Model within Service Now.
• Work closely with stakeholders to optimise the capture and use of service records and associated data, agreeing plans and procedures, managing changes, and ensuring clear communication throughout.
• Maintain and enhance standards, processes, and tools to keep service data accurate, complete and available, while reporting on performance and using automation to improve efficiency.
• Build strong relationships across teams, define process interfaces, and support continuous improvement, including modelling and testing in multiple Service Now environments for future platform releases.
• Enable better visibility and control of services, supporting digital transformation and helping DWP deliver value to millions of users.

• Strong understanding of the Service Now Common Service Data Model (CSDM) concepts, including key record types and their relationships.
• Hands‑on experience creating, maintaining and governing multiple CSDM record types (e.g., Business Applications, Application Services, Service Offerings).
• Knowledge of service management frameworks, preferably ITIL, with practical application experience.
• Proven ability to deliver results through stakeholder engagement, negotiation and collaboration at all levels.
• Excellent communication and influencing skills, with proficiency in Service Now, Microsoft Office (especially Excel) and related tools.

Location: Blackpool or Newcastle – whichever is most convenient.

Hybrid working: Some time at home, some time face‑to‑face in a hub.

Pay: £38,772.

Pension: Civil service pension with 28.97% employer contributions (up to £11,232 per year).

Holidays: 23 days rising to 30 days over time, plus up to 3 extra days off per month on flexi‑time and all public holidays.

Benefits:

• Flexible working and hours, flex‑friendly policies.
• Time off for volunteering and charitable giving.
• Well‑being initiatives such as ‘I Can Be Me in DWP’.
• Discounts and savings on shopping, fun days out and more.
• Interest‑free loans to buy a bike or a season ticket.
• Sports and social activities.
• Professional development, coaching, mentoring and career progression opportunities.

• DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
• Best Place to Work in Digital category at the Computing Digital Technology Leaders awards 2025.
• Best Public Sector Employer at 2025 Women In Tech Employer Awards.

• Apply: Complete your application on Civil Service Jobs. Full instructions will be provided.
• Interview: A single online interview.

CLICK APPLY for more information and to start your application.