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Regional Service Desk Lead — ITIL & Incident Excellence
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-01-24
Listing for:
Nomad Digital
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A leading connectivity solutions provider in the UK is seeking a Regional Team Lead for their Operations and Maintenance division in Newcastle upon Tyne. In this role, you will lead a team of Service Desk Engineers, ensuring the delivery of high-quality customer service and adherence to KPIs and SLAs. The successful candidate will possess ITIL v4 certification and previous leadership experience in a technical customer service environment.
Benefits include a hybrid working model and a comprehensive health care package.
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