Onsite Service Engineer

Overview

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them.

We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless. Apogee Corporation believes that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated.

We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity. Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee. We invite you to review our Trustpilot ratings and our Customer Experience Foundation Membership that reflects our commitment to excellent customer service.

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information.

We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

Onsite Service Engineer role description: you will be the first point of contact for maintaining and supporting cutting-edge print and IT devices at our client’s site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction.

• Diagnose and repair devices to ensure minimal downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients, empowering them to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, along with security and data integrity protocols.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

• Prior experience as an engineer specializing in MFD printers is essential
• Proven ability to deal with clients in a professional and courteous manner, both remotely and face-to-face
• Proven ability to understand technical faults and use problem-solving techniques to resolve
• Experience of Apogee products, processes, and support tools
• Proven knowledge and experience of basic networking, scanning, and general IT
• Experience of resolving software issues
• Ability to follow both verbal and written instructions, and to follow procedures and processes
• Sense of urgency when required to enable fast working to successfully meet deadlines
• Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role
• Ability to…