Service Desk Engineer; 1st Line

Job Title: Service Desk Engineer (1st Line)

Location: Based from our Newcastle office (Cobalt Business Park)

Annual salary: Circa £25,000 depending on experience

Cybit delivers data and AI‑led technology, to help organisations work more securely, productively, and with confidence across digital work spaces, cloud, security, and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology, delivered well, drives resilience, performance, and meaningful impact.

Why Join Us?

Be part of a dynamic, outcome‑focused, and people‑first team across Berkshire and Newcastle, where talent, ideas, and collaboration are genuinely valued. You’ll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced, while building a meaningful career and helping to create a safer, more resilient future.

Working within the Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

This role offers clear opportunities for progression and professional development, providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.

• Experience in a 1st Line / Service Desk / Helpdesk role (MSP experience a bonus)
• Good understanding of Windows 10/11 and Microsoft 365
• Basic knowledge of:
  • Active Directory (users, groups, password resets)
  • Email troubleshooting (Exchange / M365)
  • Networking fundamentals (DNS, DHCP, IP addressing)
• Experience logging and managing tickets in a ticketing system
• Ability to follow processes and escalate issues appropriately
• Ability to prioritise workload in a fast-paced environment
• Good attention to detail and documentation
• A team player who can also work independently

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Enhanced Pension contribution scheme
• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Private Medical Insurance (after 12 months service)
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay
• Birthday day off
• Enhanced family leave
• Volunteering time available

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.