IT Field Services Engineer

Field Services Engineer, North East

ESP Global Services are currently recruiting a Field Services Engineer to join our team in the North East of the UK. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region.

This role will be based from the field, primarily covering the North East and occasionally sites across other regions of the UK.

• Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
• Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
• Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
• Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
• Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
• Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
• Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
• Escalate problems to the appropriate next level of support when necessary.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

• Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
• Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.
• Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
• May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
• Able to work in various locations at short notice.
• Flexibility to occasionally work days and night shifts across a 12-hour shift pattern, as we support airports 24/7.
• Good written and oral communications skills with customers and management.
• Strong customer service ethos.
• 5 years UK working or educational history which can be referenced for airside clearance checks.

This role will be working Monday – Friday 9am-5:30pm and will require flexibility to transition to working days and night shifts across a 12-hour shift when required, as we support airports 24/7.

ESP offers a basic salary up to £28,000 - £30,000 + company vehicle + mileage + on call allowance + pension, life assurance and access to ongoing training and career development.

On call is paid at £20 per day in addition to basic salary. On call applies 1 in every 10 weeks to provide out of hours coverage.

Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.