IT Support Engineer

Join to apply for the IT Support Engineer role at The Roof Gardens
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The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, the club is a new‑generation members venue set in an Art Deco gem created in 1938. Its community is built on open‑mindedness, optimism and kindness, welcoming people of all backgrounds.

• Deliver Outstanding IT Support – Serve as the go‑to person for 1st and 2nd line IT support, helping colleagues resolve hardware, software and network issues quickly and confidently.
• Support Key Hospitality & Business Systems – Own support for critical systems across the business, including Micros Simphony POS, payment platforms, CRM and membership systems.
• Technology Security, Stability & Reliability – Maintain servers, networks and cybersecurity defences, proactively identifying and resolving issues, managing access controls and ensuring data protection and GDPR compliance.
• Improve, Develop & Enable the Business – Work closely with the IT Director and teams to implement new systems, optimise existing technology and train colleagues to use digital tools effectively.

• Prior experience in IT support within a restaurant, hospitality or F&B environment.
• Strong knowledge of network infrastructure, endpoint management and experience with Micro Simphony POS, including Simphony EMC configuration and troubleshooting.
• Proactive mindset with the ability to problem‑solve and work independently.
• Exceptional customer service skills, able to communicate technical concepts to non‑technical users.
• Experience supporting a mixture of platforms, including Windows, Microsoft 365, Google Workspace and Apple Devices.
• Competitive salary above market rate.
• 20 days holiday (excluding bank holidays), plus an extra “celebrate you” day and a paid volunteering day (increasing up to 33 days with each year of continuous service).
• 50% discount when dining in our restaurants.
• Generous "Refer a Friend" scheme up to £1,000.
• Team socials to celebrate our successes.
• Access to Wagestream for financial well‑being support.
• 24/7 confidential well‑being and mental health support via our Employee Assistance Program.
• Growth opportunities, both personally and professionally.
• Breakout spaces with showers, secure storage and areas to relax with colleagues.
• Company pension scheme.
• Access to Hospitality Action benefits hub for discounts plus eye‑test vouchers.

• Entry level

• Full‑time

• Information Technology

• Hospitality

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn’t matter where you have come from; we are where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.