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Technical Support Engineer

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: Mansell Recruitment Group
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    Technical Support, Hardware Engineer
  • Engineering
    Technical Support, Hardware Engineer
Job Description & How to Apply Below
Location: Newcastle upon Tyne

An exciting engineering role is available for a Technical Service Engineer to support scientific equipment used by customers across the UK. This is a hands‑on position combining technical support, customer training and field service.

The Role
  • Provide technical support for hardware, software, and applications via phone, email, remote access, and on-site visits
  • Carry out equipment installation, servicing, repairs, and preventative maintenance
  • Travel within the UK and internationally for customer support and training
  • Maintain service records and support tickets using a CRM system
  • Produce and update technical documentation including manuals and service notes
  • Deliver technical demonstrations and customer training sessions
  • Escalate technical and quality issues and support resolution with product specialists
  • Support exhibitions and other technical activities as required
About You
  • Degree in Engineering, Physics, Materials Science, or a related scientific discipline
  • Understanding of physics and/or materials
  • Hands‑on experience supporting, servicing, or maintaining technical equipment
  • Customer‑facing experience with strong communication skills
  • Good IT skills including Microsoft Office; CRM experience beneficial
  • Full, clean driving licence
  • Well organised, self‑motivated, and able to manage your own schedule
  • Comfortable working independently and as part of a small team
The Package

Salary up to 35,000 per annum (dependent on experience), plus 25 days holiday plus bank holidays

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