Technical Support Engineer

An exciting engineering role is available for a Technical Service Engineer to support scientific equipment used by customers across the UK. This is a hands‑on position combining technical support, customer training and field service.

• Provide technical support for hardware, software, and applications via phone, email, remote access, and on-site visits
• Carry out equipment installation, servicing, repairs, and preventative maintenance
• Travel within the UK and internationally for customer support and training
• Maintain service records and support tickets using a CRM system
• Produce and update technical documentation including manuals and service notes
• Deliver technical demonstrations and customer training sessions
• Escalate technical and quality issues and support resolution with product specialists
• Support exhibitions and other technical activities as required

• Degree in Engineering, Physics, Materials Science, or a related scientific discipline
• Understanding of physics and/or materials
• Hands‑on experience supporting, servicing, or maintaining technical equipment
• Customer‑facing experience with strong communication skills
• Good IT skills including Microsoft Office; CRM experience beneficial
• Full, clean driving licence
• Well organised, self‑motivated, and able to manage your own schedule
• Comfortable working independently and as part of a small team

Salary up to 35,000 per annum (dependent on experience), plus 25 days holiday plus bank holidays