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CCaaS Architect: Design, Integration & Strategy
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-02-16
Listing for:
HM Revenue & Customs
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst
Job Description & How to Apply Below
A government agency in the UK is seeking a CCaaS Architect for a mid-senior level role. This contract position focuses on providing expert guidance on CCaaS best practices and ensuring alignment with business requirements. Responsibilities include advising on CCaaS architecture, supporting integration efforts with CRM, and facilitating knowledge transfer among internal teams. Ideal candidates will have expertise in market leading CCaaS products and a strong understanding of security and compliance considerations.
This role involves transforming business opportunities and managing proof of concept activities.
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