Service Delivery Project Manager

Are you an ITIL expert who thrives on bringing order to complex, high-stakes environments?

A world-renowned aerospace research organisation based in Bedford is looking for an IT Service Delivery Manager to lead the evolution of its IT and Operational Technology (OT) services.

This is not a “business as usual” role. The organisation is undergoing a major digital and service transformation, and you will play a pivotal role in shaping how services are delivered, governed, and improved. You’ll bridge the gap between traditional IT and specialist OT environments, ensuring global research operations are supported by secure, high-performing, and resilient services.

Manage a diverse infrastructure where enterprise IT meets industrial control systems (ICS) and SCADA, supporting some of the world’s most innovative commercial and defence programmes.

Lead the implementation and maturity of ITIL-based processes, moving beyond maintenance into true Continual Service Improvement (CSI).

Ensure compliance with government security standards for systems handling Official-Sensitive data.

Act as the key interface between technical teams, senior leadership, and global suppliers — influencing how critical services are delivered and evolved.

• ✔ ITSM Expertise Strong IT Service Management background with ITIL v3 or ITIL 4 certification.
• ✔ Regulated Environment Experience Proven track record in critical infrastructure, defence, public sector, or similarly regulated sectors.
• ✔ Strategic & Operational Mindset Comfortable managing obsolescence and asset life cycles while transitioning new, cutting-edge systems into live support.
• ✔ Security-Cleared (or Eligible) Currently hold, or be eligible to obtain, SC clearance.

If you enjoy working in secure, technically complex environments and want a role where you can genuinely shape how services are delivered end‑to‑
end
, this is a rare opportunity.

📩 Apply directly or message me for a confidential discussion.