IT Service Technician

Overview

Location:

Newcastle upon Tyne

ROSEN UK is currently recruiting for an IT Service Technician to provide first line support. This is a fantastic opportunity to join a friendly IT team based in Newcastle upon Tyne. This role would ideally suit an individual who is looking to take the next step in their IT support career in a varied and generalist role in a market leading global consultancy.

Duties will include providing on site and remote support for colleagues, troubleshooting hardware and software incidents, request fulfilment and asset management. You will work collaboratively as part of an evolving team supporting the UK Head of IT, working and coordinating in a collaborative environment. You will need to bring strong organisational skills in deploying, configuring, maintaining and monitoring company assets to minimise downtime and support the business to flourish.

• Provide on site and remote IT support for colleagues.
• Troubleshoot hardware and software incidents.
• Handle request fulfilment and asset management.
• Collaborate as part of an evolving team supporting the UK Head of IT.
• Deploy, configure, maintain and monitor company assets to minimise downtime.

• 1-3 years’ experience in a 1st line IT Helpdesk or similar support role.
• Excellent written, verbal and interpersonal skills.
• A basic understanding of standard IT technologies, including laptops, desktops, networking, backups, printers and some server knowledge.
• Outstanding problem solving skills.
• Current driving licence (ROSEN have multiple Newcastle sites).
• GCSE Maths and English or equivalent at grade 4+ (C or above).

• Experience of a busy office environment.
• Documentation creation (BPN, ITIL frameworks, etc).
• Familiarity with the M365 ecosystem – MS SharePoint (site design) & MS Excel (Power Query).
• VMware server and client with Horizon View.
• Understanding or experience of building computers using SCCM.
• Understanding of basic software packages, installation and licensing.

• The role is full time (37.5 hours per week) and permanent.
• Hybrid working is available, however business support needs are priority meaning the role would mainly be office based.
• Competitive salary and benefits package, including 10% pension contribution and bonus eligibility.
• Excellent Training and Development opportunities.
• The role is based at our office on Quorum Park, Newcastle upon Tyne, but must be willing and able to travel to satellite offices or internationally if / when required.

Please note that we are unable to sponsor non-UK applicants for this role, and so all candidates must have the permanent and documented legal right to live and work in the UK.

The ROSEN Group is a leading global provider of cutting-edge solutions in all areas of the integrity process chain. Since its beginnings as a one-man business in 1981, ROSEN has grown rapidly and is today a technology group that operates in more than 110 countries with over 4,000 highly qualified employees.

ROSEN’s products and services:

• Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness.
• Customized engineering consultancy providing efficient asset integrity management.
• Production and supply of customized novel products and systems.
• Market-driven, topical state-of-the-art research and development providing “added-value” products and services.

For more information about the ROSEN Group, go to

Do you have any questions?

Samantha Hewitt

Recruitment