Technical Business Analyst - Industrial Software

Technical Business Analyst - Industrial Software

Primary

Location:

Newcastle, NSW, AU

Metso is innovating the future of bulk material handling through advanced automation. Our Axo
33 product platform delivers real-time digital modelling, intelligent decision-making and high-reliability automation for mine-to-port operations. Deployed globally, Axo
33 systems support critical infrastructure across stockyards, rail and shipping environments — improving throughput, storage efficiency and operational safety.

We are seeking a Technical Business Analyst to play a key role in shaping product requirements, improving delivery clarity and supporting the continued growth of the Axo
33 engineering team.

This role will suit someone who can work closely with engineers, product leaders and delivery teams to translate complex industrial operations into clear, practical software requirements.

As a Technical Business Analyst, you will work across product development and customer implementation activities, helping define the features, workflows and functional requirements that support Axo
33’s continued evolution.

This is not a traditional corporate business analyst role. You will be working in a technical product environment where requirements must connect real-world industrial operations with software design, system integration, user workflows and scalable product development.

You will work closely with Product Owners, System Architects, Automation Engineers, Full Stack Developers, Systems Engineers and delivery teams to bring structure to complex problems, clarify ambiguous requirements and help ensure engineering teams have the information they need to design, build, test and deploy reliable software for live operational environments.

• Work with Product Owners, engineers and delivery teams to define clear functional and non-functional requirements
• Translate industrial workflows, operational needs and customer requirements into actionable software specifications
• Support backlog refinement, story structure, acceptance criteria and story quality
• Prepare functional specifications, feature documentation, user workflows and process flows
• Support product development and customer implementation activities across the Axo
  33 platform
• Help define user workflows across stockyard, rail, shipping and inventory-related systems
• Work with technical teams to clarify integration requirements involving PLC/SCADA, telemetry, APIs and third‑party systems
• Support requirements traceability from concept through design, development, testing and deployment
• Identify gaps, ambiguities and risks in requirements before they become delivery issues
• Help improve repeatable analysis, documentation and delivery practices within a growing engineering team
• Capture lessons from customer deployments and operational feedback to support ongoing product improvement

You do not need to be a software engineer, but you should be comfortable working with technical teams and complex systems.

Exposure to the following will be highly regarded:

• Industrial automation, mining, bulk materials handling or operational technology environments
• Software product development and Agile delivery practices
• APIs, databases, integrations, telemetry or real‑time data systems
• PLC/SCADA‑integrated systems or industrial control environments
• User workflow mapping, process modelling or functional specification writing
• Jira, Confluence or similar backlog and documentation tools
• Data visualisation, reporting or operational dashboard requirements

• Experience as a Technical Business Analyst, Software Business Analyst, Systems Analyst or similar
• Ability to structure requirements for complex software or industrial systems
• Experience writing user stories, acceptance criteria, functional specifications and process documentation
• Ability to work across both product development and project implementation contexts
• Comfort working with ambiguity and creating structure in a growing team environment
• Strong analytical thinking and practical problem‑solving ability
• Clear communication skills across technical and non‑technical stakeholders
• Experience…