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Customer Insights Consultant: Data-Driven CX & Power BI
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-05-30
Listing for:
Hopecompass
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Data Analyst, Business Systems/ Tech Analyst -
Business
Data Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below
A growing consultancy in AI technologies seeks an Insight Consultant to manage client relationships and analyze customer interactions. The ideal candidate will have strong experience in customer insight and a solid understanding of Contact Centre operations, with skills in reporting metrics like CSAT and NPS. Proficiency in Power BI is essential. This role is hybrid based in the UK, requiring presence in either Birmingham or Manchester three days a week.
A competitive salary of around £45,000 plus bonuses is offered.
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