Site Reliability Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices
. This role focuses on 24/7 service reliability, incident response, operational automation, and observability
, while actively reducing operational toil through software and automation.

Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away
, not just respond to alerts.

How will you make an impact?

Incident Response & Operations

• Act as a primary or escalation responder in a 24x7 on‑call rotation
• Lead or support Major Incident (MI) response
  , including triage, mitigation, and resolution
• Coordinate across Engineering, Infrastructure, Security, and Product teams
• Execute and improve runbooks, playbooks, and escalation paths
• Drive blameless post‑incident reviews (PIRs) and track corrective actions

Monitoring, Alerting & Observability

• Own service health monitoring across infrastructure, applications, and dependencies
• Design and maintain alerting strategies that align with SLIs/SLOs
• Build dashboards using tools such as:
• Grafana

Reliability Engineering & Automation

• Automate repetitive operational tasks to reduce manual toil
• Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
• Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
• Implement self‑healing and auto‑remediation where possible
• Partner with engineering teams to improve system design for reliability

Platform & Infrastructure Support

• Support and troubleshoot:
• Assist with capacity planning and availability reviews
• Ensure operational readiness for production releases

Have you got what it takes?

Technical

• Experience with incident management and production support
• Familiarity with:
• Cloud infrastructure (AWS preferred)
• Monitoring/alerting platforms
• Scripting or programming experience in Python, Bash, Go, or similar
• Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

Operational

• Experience working in 24x7 NOC or production operations environments
• Ability to handle high‑pressure incidents calmly and effectively
• Strong written and verbal communication for incident coordination
• Comfort working from runbooks—but improving them when they fall short

Preferred / Differentiators

• Experience defining or operating to SLOs / SLIs
• Prior migration from traditional NOC → SRE model
• Exposure to security, compliance, or regulated environments

Requisition .

Reporting into:
Manager, Network Operations.