Lead Site Reliability Developer - CSRE Consulting

Location: Newcastle upon Tyne

Job Summary:

JOB DESCRIPTION - LEAD SITE RELIABILITY ENGINEER - CSRE CONSULTING

Location:

London, United Kingdom Division:
Ticketmaster UK Limited Line Manager:
Engagement Lead, CSRE Consulting Contract

Terms:

Permanent, 40 hours per week

THE TEAMA career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.

Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

You will be part of the Central SRE Consulting team, which partners with product and platform engineering teams throughout Ticketmaster to improve reliability, resilience, and sustainable engineering practices. We often deliver through work that combine hands-on delivery with capability building so teams can sustain improvements independently. The team’s remit is to increase adoption and maturity of SRE principles across Ticketmaster and ensure our services are appropriately scaled and reliable.

We support teams across the globe, with many peers in the USA. Most of your teammates operate in UTC/UTC+1, and we are adding people in other time zones.

THE JOBAs a Lead Site Reliability Engineer in CSRE Consulting, you will lead reliability consulting work across multiple teams or a domain, aligning stakeholders on priorities and driving delivery of sustained improvements. You will translate reliability goals into sequenced work streams, align dependencies, and ensure teams can maintain the mechanisms after you move on.

You will mentor other consultants, codify reusable patterns, and influence shared platforms so reliability improvements propagate beyond any single team or engagement.

WHAT YOU WILL BE DOINGLead consulting work from discovery through delivery by aligning stakeholders on priorities, sequencing work, and communicating measurable outcomes.

Establish working cadence and facilitate decision forums to surface risks, map dependencies, and drive clear ownership and timelines.

Align product, platform, and engineering stakeholders on reliability targets and trade-offs using SLOs and error budgets.

Partner regularly with Engineering Managers, product managers, Staff and Principal engineers, and platform leads to keep dependencies, decisions, and delivery aligned.

Identify systemic risks across shared dependencies and coordinate remediation across multiple teams to reduce recurring incidents.

Drive change adoption by embedding reliability mechanisms into partner team routines such as planning, PRRs, and on-call practices.

Design and implement reusable reliability mechanisms, templates, and tooling that can be adopted across teams.

Establish and evolve production readiness review practices with partner teams to improve launch quality and change safety.

Drive observability strategy for partner domains by improving signal quality, alerting philosophy, and operational dashboards.

Lead complex incident investigations and ensure learnings translate into durable fixes with clear owners and verification.

Lead reliability-focused design and code reviews and guide teams toward simpler, safer architectures.

Mentor Senior engineers and other consultants through pairing, reviews, and structured coaching to multiply impact.

Partner with internal platform engineering to influence roadmaps and deliver shared capabilities that accelerate SRE adoption.

Improve CSRE Consulting playbooks and operating practices based on repeated patterns observed across teams.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Deep practical understanding of SRE principles, including SLO governance and error budget policy in practice.

Proven ability to lead cross-team technical work and influence without authority.

Strong experience designing and troubleshooting distributed systems with…