Expenses Software Support Consultant

Expenses Software Support Consultant

Final date to receive applications: 14 June 2026

Department: Support

Employment Type: Permanent - Full Time

Location: Newcastle upon Tyne

Reporting To: Expenses Product Owner

Compensation: £28,000 - £29,500 / year

Join our growing Capture Expense team

We’re looking for an Expenses Software Specialist to join our newly established support team in Newcastle. This is an exciting opportunity for someone with a technical support background who enjoys solving problems, working closely with clients, and helping businesses get the best from software and technology.

You’ll play a key role in supporting and onboarding clients onto Capture Expense, our modern expenses platform, helping deliver a high-quality customer experience from implementation through to ongoing support.

We are particularly interested in candidates with experience supporting financial systems, accounting software, SaaS platforms, or working with imports, exports, integrations, and client data.

As an Expenses Software Specialist, you’ll become a product expert within Capture Expense, supporting clients across onboarding, training, technical support, and ongoing engagement. You’ll work closely with customers to troubleshoot issues, guide implementations, deliver training sessions, and help clients maximise value from the platform. This role is ideal for someone who enjoys a mix of technical problem solving and client interaction, and who wants to be part of building a new support function within a growing product team.

• Providing high-quality support to clients across the Capture Expense platform
• Troubleshooting issues relating to imports, exports, integrations, and user configuration
• Supporting onboarding and implementation activities for new clients
• Delivering client training sessions and product demonstrations
• Building strong working relationships with clients and internal teams
• Working collaboratively with Product, Development, Sales, and Operations teams
• Identifying recurring issues and opportunities to improve the client experience
• Developing strong expertise across the Capture Expense platform and associated financial systems

We would love to hear from candidates who have:

• Experience in technical support, SaaS support, onboarding, or software implementation
• Exposure to accounting systems, finance platforms, payroll software, or expenses systems
• Experience working with CSV imports/exports, integrations, or client data management
• Strong troubleshooting and problem‑solving skills
• Excellent communication skills with confidence speaking to clients
• A proactive and solutions‑focused mindset
• The ability to manage multiple priorities in a fast‑paced environment

Experience with expense management software or financial platforms would be advantageous, but not essential.

Why join us?

• Be part of a newly established and growing support team
• Work with a collaborative and supportive business
• Opportunity to influence processes and client experience from an early stage
• Exposure to payroll, fintech, payments, and SaaS technology
• Ongoing learning and career development opportunities
• Join an award-winning organisation with ambitious growth plans

We offer:

• A competitive salary with generous bonus opportunities
• Hybrid and flexible working arrangements supporting your work‑life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company-funded health plan, health checks and employee assistance program
• Onsite parking
• And more!

All applicants must be eligible to work in the UK.

This role includes responsibilities under UK GDPR and ISO 27001.