Sage Support Engineer

Sage Support Engineer

Office based in Newcastle Upon Tyne

Location: Newcastle

Salary: £25,000 - £30,000 DOE

Type: Full-Time

Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact!

About the Role:

As a Sage Support Engineer, you'll play a pivotal role in ensuring our customers get the most from Zynk’s solutions. You'll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.

Key Responsibilities:

• Provide first-class technical support to our customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with the deployment, configuration, and integration of Zynk products.
• Collaborate with the development and product teams to resolve advanced issues.
• Document technical processes, FAQs, and customer resolutions.
• Contribute to the continuous improvement of support tools and processes.

What We’re Looking For:

• Technical Expertise:
  Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
• Customer-Focused:
  Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
• Problem-Solving
  
  Skills:
  
  Logical thinker with the ability to resolve complex technical challenges efficiently.
• Experience:
  
  Prior experience in a technical support or engineering role is highly desirable.

Why Join Zynk?

• Be part of a growing company with a commitment to innovation and excellence.
• Opportunities for professional development and career growth.
• Supportive and collaborative team culture.
• Competitive salary and benefits package.

How to Apply:

Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide!

We value diversity and welcome applications from all qualified candidates.