Expenses Software Support Consultant

Join our growing Capture Expense team

Final date to receive applications: 14 June 2026

Department: Support

Location: Newcastle upon Tyne

Compensation: £28,000 - £29,500 / year

We’re looking for an Expenses Software Specialist to join our newly established support team in Newcastle. This is an exciting opportunity for someone with a technical support background who enjoys solving problems, working closely with clients, and helping businesses get the best from software and technology.

You’ll play a key role in supporting and onboarding clients onto Capture Expense, our modern expenses platform, helping deliver a high-quality customer experience from implementation through to ongoing support.

We are particularly interested in candidates with experience supporting financial systems, accounting software, SaaS platforms, or working with imports, exports, integrations, and client data.

As the proud recipient of the Payroll Service Provider of the Year 2025 award, we offer opportunities for professional development, competitive bonus structures, and a collaborative work environment.

• Providing high-quality support to clients across the Capture Expense platform
• Troubleshooting issues relating to imports, exports, integrations, and user configuration
• Supporting onboarding and implementation activities for new clients
• Delivering client training sessions and product demonstrations
• Building strong working relationships with clients and internal teams
• Working collaboratively with Product, Development, Sales, and Operations teams
• Identifying recurring issues and opportunities to improve the client experience
• Developing strong expertise across the Capture Expense platform and associated financial systems

• Experience in technical support, SaaS support, onboarding, or software implementation
• Exposure to accounting systems, finance platforms, payroll software, or expenses systems
• Experience working with CSV imports/exports, integrations, or client data management
• Strong troubleshooting and problem‑solving skills
• Excellent communication skills with confidence speaking to clients
• A proactive and solutions‑focused mindset
• The ability to manage multiple priorities in a fast‑paced environment

Experience with expense management software or financial platforms would be advantageous, but not essential.

• Be part of a newly established and growing support team
• Work with a collaborative and supportive business
• Opportunity to influence processes and client experience from an early stage
• Exposure to payroll, fintech, payments, and SaaS technology
• Ongoing learning and career development opportunities
• Join an award‑winning organisation with ambitious growth plans
• A competitive salary with generous bonus opportunities
• Hybrid and flexible working arrangements supporting your work‑life balance
• Employer‑matched pension contribution to 5%
• Wellbeing support through our company‑funded health plan, health checks and employee assistance program
• On‑site parking
• Continuous employee training to keep knowledge fresh and skills sharp

Cintra is committed to data privacy and information security. This role includes responsibilities under UK GDPR and ISO 27001. All applicants must be eligible to work in the UK.