IT Support Assistant

IT Support Assistant - 6 Month FTC

Office Based - Gosforth NE12 8ET
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We are seeking a proactive and detail-oriented IT Support Assistant on a 6month Fixed Term contract to support the rollout of new mobile devices for our Park Smart Maintenance application. This role will focus on the preparation, configuration, testing, and deployment of mobile devices to support field-based maintenance teams.

• Device Build & Configuration
• Prepare and configure mobile devices for end users
• Install and configure Park Smart Maintenance application and required supporting software
• Apply security policies, MDM profiles, and company standards
• Perform functional testing of devices and applications prior to deployment
• Validate connectivity, app performance, and user access
• Troubleshoot and resolve configuration or compatibility issues
• Asset Management & Tracking
• Logistics & Shipment Coordination
• Track deliveries and confirm successful receipt
• Documentation & Reporting
• Create documentation for users to maintain / triage 1st line Park Smart issues
• Provide regular status updates on rollout progress
• Assist with initial troubleshooting post-deployment
• Service Desk Support to Provide 1st and 2nd line support to employees, via various forms of engagement (voice, email and IM chat)
• It is your responsibility to report any weakness or breach that you identify within the Company’s information systems or services (even if only suspected).
• You have a duty to take care of your own health and safety and that of your colleagues, guests, and visitors.
• Safeguarding is everyone’s responsibility, and you have a duty of care for your own health and safety and that of your colleagues, guests, and visitors. You must report any concerns and co-operate with management to enable it to comply with its health and safety and safeguarding accountabilities.

• IT support experience (1st / 2nd line)
• Knowledge of device imaging, builds, and provisioning
• Experience with ITSM tools (e.g. Service Now)
• Understanding of network connectivity (Wi-Fi, VPN, mobile data)
• Experience applying security policies and compliance standards
• Strong asset management and tracking skills
• Good documentation and process writing ability

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Roisin at Reasonable Adj