Digital Support Assistant

The Digital & IT Support Assistant will help support a Digital Contact Centre with their customers and internal teams with digital queries, data tasks, and basic IT support. This role suits individuals who want to enter a customer-focused digital environment. Training will be provided for all duties.

• Provide digital support to customers via phone, email, live chat or internal ticketing systems
• Use spreadsheets and data analysis tools to interpret customer information, generate reports, and support decision-making
• Assist in troubleshooting basic IT, device, or connectivity issues for customers or colleagues
• Support digital content tasks such as reviewing online materials, updating customer information, or assisting with social media activity as required
• Help deliver or support digital projects, including reviewing digital assets and contributing to simple digital tasks
• Maintain accurate records of customer interactions and resolutions
• Escalate technical or sensitive issues appropriately

• Independent skills
• Team work skills
• Organisational skills
• Clear, customer‑friendly communication skills
• Ability to work effectively in a fast-paced, customer-focused environment