Service Designer

A leading digital services consultancy delivering impactful solutions across public and private sector projects is hiring for a Service Designer
. If you’re passionate about shaping end-to-end services and creating seamless user experiences, this could be the role for you!

• Inspire teams by shaping end-to-end service experiences that meet both user and business needs
• Work directly with stakeholders to define service journeys, identify pain points, and design improvements
• Communicate confidently with multidisciplinary teams and senior stakeholders
• Lead collaborative workshops to align teams and drive service innovation
• Create service blueprints, journey maps, and design artefacts to solve complex problems
• Use research, insight, and data to iterate designs and improve service outcomes

The right Service Designer should have:

• Experience as a Service Designer or within a similar design-focused role
• A strong track record of delivering user-centred design solutions across digital services
• Experience working with Government Digital Service (GDS) principles
• Ability to advocate for user‑centred design and influence stakeholders at all levels
• Experience working with design systems, service blueprints, and journey mapping
• Confidence working within Agile environments and multidisciplinary teams
• Ability to use evidence and insight to inform decisions and validate design hypotheses

• Salary from £50,000 – £64,000
• Up to 25 days holidays per annum alongside UK public holidays
• Health and wellbeing support
• Flexible benefits package

To hear more about the Service Designer role contact Daire Mc Ilhatton at dai