Lloyds Operating System Director

Location: Newcastle upon Tyne

## Lloyds Operating System Director Apply locations:
London:
Birmingham:
Halifax Trinity Road:
Manchester:
Bristol Harboursidetime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 8, 2026 (14 days left to apply) job requisition :
159104
** End Date
** Tuesday 07 July 2026
** We support flexible working –  for more information on flexible working options
**** Flexible Working Options
** Hybrid Working, Job Share
** Job Description**##
** Role Purpose*** ## Lead the development and continuous evolution of the Lloyds Digital Operating System (LloydsOS), creating a unified, scalable platform that underpins the Group’s digital customer experience.* ## Define and deliver the digital product vision and strategy for the Lloyds Banking app, ensuring alignment across brands, platforms and end-to-end journeys.* ## Take accountability for driving the performance, resilience and continuous improvement of the digital experience for millions of customers* ## Operate at Group level to influence senior stakeholders and embed a truly customer-centric, data-driven culture## ##
** Key Responsibilities**##
** Set the digital product vision and strategy*** ## Define the long-term ambition for LloydsOS and translate it into a clear, actionable product strategy and roadmap* ## Own the digital product direction of the Lloyds Banking App.##
** Establish a modern product and technology framework*** ## Build and embed a consistent product ethos and governance framework across all digital journeys.* ## Define experience, architecture and engineering standards to ensure scalability, resilience and security.##
** Drive innovation and future digital experience*** ## Own the innovation agenda, shaping the next generation of digital experiences across navigation, personalisation and product discovery.* ## Drive the convergence of multiple apps into a single, coherent and high-performing digital platform.##
** Embed AI and personalisation*** ## Define how AI is integrated across the digital experience, from predictive support to conversational interfaces.* ## Ensure AI capabilities are deployed responsibly, with strong governance and a relentless focus on real customer value.##
** Deliver secure, resilient digital experiences*** ## Be responsible for the performance, reliability, compliance and operational resilience of the Lloyds Banking App.* ## Drive continuous improvement, incident management and consistently high-quality service outcomes for our customers.##
** Drive commercial outcomes through digital excellence*** ## Deliver against Group ambitions for growth, retention, engagement and cost efficiency.* ## Prioritise initiatives based on customer value and commercial impact, embedding strong performance management disciplines.##
** Lead people, capability and organisational influence*** ## Build and lead a high-performing, customer-focused product organisation with strong technical and commercial capability.* ## Influence and align senior stakeholders across the Group to deliver the LloydsOS vision consistently.## ##
** This is an excellent opportunity for someone who...*** ## Has deep experience leading large-scale digital product platforms, ideally in financial services, fintech or complex consumer environments* ## Brings strong technical credibility, with a solid understanding of architecture, engineering practices, APIs and data ecosystems.* ## Demonstrates proven commercial acumen, with a track record of delivering measurable outcomes.* ## Is a visionary leader, who can articulate a compelling future vision while delivering practical, scalable solutions.
* ## Is genuinely customer-obsessed, using data and insight to drive product decisions and improve experiences.* ## Has strong leadership and influencing skills at senior executive level in complex organisations.* ## Builds high-performing teams, setting clear expectations and fostering a culture of accountability, collaboration and continuous improvement.## ##
** About working for us**## Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to…