Salesforce Administrator

Location: Newcastle upon Tyne

We are working with a growing organisation seeking a Salesforce Administrator to join their technology team. This is a great opportunity to play a key role in maintaining and enhancing a complex, multi-cloud Salesforce environment, supporting business-critical systems and driving continuous improvement.

The Role

You'll be responsible for the day-to-day administration, support, and optimisation of a heavily customised Salesforce platform. Working closely with internal stakeholders and technical teams, you'll deliver improvements across Sales, Service, and Marketing Cloud while promoting best practices and increasing user adoption.

Key Responsibilities

Manage and maintain a highly customised Salesforce org, ensuring performance and stability
Configure and enhance objects, fields, workflows, validation rules, and flows
Support integrations and third-party applications
Improve user experience through UI, page layout, and Lightning enhancements
Drive adoption of standard Salesforce functionality and best practices
Support Sales Cloud, Service Cloud, and Marketing Cloud capabilities
Provide user support, training, and troubleshooting
Develop reports, dashboards, and actionable insights
Collaborate with stakeholders to gather requirements and deliver solutions
Maintain documentation and contribute to continuous improvement initiatives

About You

Proven experience as a Salesforce Administrator in a complex environment
Hands-on experience with Sales Cloud and Service Cloud (Marketing Cloud beneficial)
Strong skills in Salesforce automation tools (Flow, Workflow Rules)
Salesforce Administrator certification (minimum)
Experience managing integrations and App Exchange solutions advantageous
Understanding of data management, migration, and governance
Strong problem-solving skills and attention to detail
Excellent communication skills and ability to work collaboratively