Analyst: Application Support

Practice Group / Department: IT Regional
- Project & Program Management
- London

The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra), including time, billing, expenses, vendors, tax and reporting.

We are seeking an Application Support Analyst, ideally with Aderant and Finance Operations experience, to join our EMEA team.

• User Support: provide support to application users, and respond to queries and requests from fee earners, secretaries and finance operations staff.
• Troubleshooting and Root Cause Analysis: identify, analyse and resolve application problems, and work with others to minimise errors and downtime. Work with third party support providers, IT and finance operations to seek resolution to logged issues.
• Application Support: monitor and provide technical support for financial systems, their SQL environment(s) and related customisations and integrations, and help run regular systems routines such as month/year end processing. Create and execute SQL scripts and stored procedures.
• Systems Administration: act as an administrator for Aderant Expert, iTimekeep and Bill Blast to ensure the systems are available and meet business needs.
• Continuous Improvement: understand user requirements and requests, identify opportunities for system enhancements and work with teams to analyse, develop, test and implement changes. Analyse workflows to improve and develop procedures and processes for all stakeholders.

• Ideally degree educated and/or 3+ years of experience in similar roles.
• Customer service abilities, demonstrated by resolving user issues.
• Some experience working within structured ITSM frameworks, such as ITIL.
• Experience working with SQL/SSRS is ideal, as well as the ability to run queries.
• Technical experience and/or expertise in finance practice management systems (FPMS) advantageous.
• Familiarity with core finance processes (general ledger, accounts payable, accounts receivable, budgeting, forecasting, reporting) advantageous.
• Experience with in a law firm or other professional services environment ideal.
• Willingness to upskill on the job through internal and external training.
• Solutions‑orientated and proactive approach to work.
• Able to demonstrate discretion, sensitivity and confidentiality.
• Team player – flexible and willing to take on extra responsibilities to support departmental or firm objectives.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know.