Data Centre Operations Technician​/Team Leader

Exponential‑e Company Overview

Founded in 2002, Exponential‑e is a UK Cloud, Connectivity and Communications pioneer, delivering profitable and innovative services to clients.

As part of this role you will undergo National Security Vetting clearances (SC and BPSS), funded by the company.

• Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
• The role will act as a senior technical resource within the team, supporting operational excellence, mentoring colleagues and contributing to continuous improvement initiatives. For the right candidate, this position offers a clear pathway into Team Leader and broader management responsibilities.

• Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware.
• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware (Servers, Switches, Firewalls, Storage Arrays etc).
• Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring.
• Troubleshoot local area network (LAN) connectivity issues and support internal teams to re‑establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
• Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and retest.
• Build, utilise, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential‑e client Data Centres.
• Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments.
• Drive operational excellence and continuous improvement within the Data Centre by working closely with the Data Centre Specialists and Managers to establish a library of supporting procedure documentation.
• Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored.
• Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential‑e Data Centres.
• Build a good rapport and show competency with local policies and procedures of our third‑party Data Centre providers and Hosts.

• Maintain a professional and disciplined approach when working within Exponential‑e Data Centres.
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
• Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third‑party technicians requiring access.
• Proactively monitor internal ticketing systems to ensure swift responses within SLA time frames.
• Ensure Data Centres are always kept in a clean and presentable manner.

• Act as a senior technical point of contact for colleagues, providing guidance and support on complex tasks, incidents and customer requirements.
• Support the onboarding, mentoring and development of new and less experienced Data Centre Technicians.
• Promote best practice standards across cabling, installations, documentation and customer service delivery.
• Contribute to team productivity and continuous improvement initiatives, identifying opportunities to enhance processes, documentation and operational efficiency.
• Assist Data Centre Managers with workload coordination, resource planning and escalation management where required.
• Support recruitment activities, technical assessments and interviews when opportunities…