Senior User Experience Designer

We are seeking an experienced User Experience (UX) Designer to join a high-profile digital transformation programme supporting the delivery of critical public services. This is an exciting opportunity to work within a collaborative multidisciplinary team focused on improving user journeys, accessibility, and service experiences for millions of users.

The successful candidate will play a key role in understanding user needs, identifying pain points, and designing intuitive, user-centred solutions that deliver measurable improvements to digital services.

• Analyse user needs, behaviours, and task flows to create effective and engaging user experiences.
• Conduct user research and translate findings into actionable design recommendations.
• Develop user journeys, wireframes, prototypes, and interaction designs.
• Identify user pain points and design innovative solutions to improve usability and accessibility.
• Collaborate with product managers, developers, business analysts, researchers, and stakeholders to deliver high-quality digital experiences.
• Facilitate workshops and design sessions to gather requirements and validate design concepts.
• Contribute to design strategy and ensure user-centred design principles are embedded throughout the project lifecycle.
• Support and mentor colleagues by sharing UX best practices and design expertise.
• Work closely with cross-functional teams to ensure seamless implementation of design solutions.
• Drive continuous improvement of UX processes, standards, and methodologies.

• Strong commercial experience in User Experience (UX) Design.
• Experience conducting user research and translating insights into design solutions.
• Strong understanding of user-centred design principles and methodologies.
• Experience creating wireframes, prototypes, user journeys, and service blueprints.
• Excellent stakeholder management and communication skills.
• Ability to work within multidisciplinary Agile delivery teams.
• Experience collaborating with developers, product owners, researchers, and business stakeholders.
• Strong problem-solving skills with the ability to balance user needs and business objectives.
• Experience working within large-scale digital transformation programmes.
• Previous experience within government, public sector, or highly regulated environments.
• Knowledge of accessibility standards and inclusive design principles.
• Experience with design tools such as Figma, Sketch, Adobe XD, or similar.
• Familiarity with Agile, Scrum, or Lean delivery methodologies.

• Strong analytical and research skills.
• The ability to influence stakeholders and champion user-centred design.
• A collaborative approach and willingness to share knowledge across teams.
• A proactive mindset with a focus on continuous improvement and innovation.

This is an excellent opportunity to contribute to meaningful digital services while working on a large-scale programme that directly impacts users across the UK.