Technical Service Analyst

Overview

Grade D: £30,373 (National)

Contracted

Hours:

Full-time 37 hours per week

Contract Type: Fixed-Term until March 2027 to cover postholder on secondment.

Location: Office based in Newcastle

Closing Date: Wednesday 22 July 2026 m

Every role at CQC contributes to our mission, if you’re looking for a new role in Technology that gives a true sense of meaning and purpose then you’ve found it! As a Technical Service Analyst, you’ll help ensure our people have reliable, secure technology so they can support safe, effective care across England.

You’re helping colleagues stay connected and productive by solving technical issues quickly and spotting patterns that improve services for everyone. Your work helps keep essential systems running smoothly across the organisation.

• As a Technical Service Analyst, you might get the chance to work on identifying trends in recurring IT issues, helping shape improvements that reduce disruption for staff nationwide.
• As a Technical Service Analyst, you might support service improvements by sharing insights with development teams to fix common problems and improve user experience.

You’ll be key in helping us deliver our work. In this role, you’ll:

• Resolve IT issues and requests:
  Manage incidents, service requests, and equipment needs, working with internal teams and suppliers to restore services quickly.
• Monitor and improve service performance:
  Track issues, escalate where needed, and contribute to reports that help improve IT services over time.
• Support colleagues with technology:
  Provide guidance and training so staff can use systems, devices, and software confidently in their roles.

We will be looking for specific skills, knowledge and experience in your application form:

• Experience working in an IT support role where you have handled incidents, resolved technical issues, and met service level targets.
• Evidence of supporting or training users on systems, equipment, or software, helping them to use technology effectively in their day-to-day work.
• Experience analysing service data or recurring issues and using this to suggest improvements or escalate risks appropriately.

Compliance

Note for internal candidates:
This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role.

Some roles may also be subject to a satisfactory DBS check.

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description.

If you’d like to have an informal chat about the role you can contact – Darren Frame, Service Delivery Manager;  For general enquiries, please email

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

We know job descriptions can feel intimidating. If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. If you’d like to chat, please contact recruitment.

Please note, if…