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Hybrid 1st/2nd Line Support Engineer – SaaS
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-07-13
Listing for:
Nigel Frank International
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Nigel Frank International is seeking a 1st/2nd Line Support Engineer to join the Technical Support team in Newcastle. You will provide front-line software support via phone, email, and ticketing systems, troubleshoot issues, and collaborate with Product and Engineering to deliver excellent customer experiences.
Ideal candidates have 2+ years in similar roles, strong problem-solving skills, and experience with ticketing tools (Service Now, Zendesk, Halo).
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