Graduate Cloud Operations Engineer

Overview

What will you be involved in? As a Graduate Cloud Operations Engineer, you'll join a structured 2‑year development programme designed to build versatile cloud professionals who understand our operational ecosystem. Through a combination of hands‑on delivery, mentorship, and exposure to different teams and disciplines, you'll develop the skills and breadth of experience needed to launch a career in enterprise cloud operations.

We are committed to inclusivity for all.

You will spend significant time in our Cloud Operations Engineering team and will be involved in:

• Building hands‑on skills deploying, administering, monitoring, and automating infrastructure across AWS and Azure.
• Ensuring service excellence by maintaining the availability, performance, and security of Sage's cloud products used by thousands of customers daily.
• Working with cutting‑edge technologies including containerisation, serverless architectures, infrastructure as code, and premium AI tools like Git Hub Copilot.
• Developing critical incident‑management skills as part of our 24/7 operation, participating in on‑call rotation with full support and clear escalation paths.
• Driving automation and improving operational efficiency by identifying manual processes and building solutions in a Dev Ops environment, collaborating closely with Product Delivery and Global Security teams.

• Governance – Gaining insight into how cloud spend is managed, how supplier relationships shape our platform, and how security and compliance considerations influence operational decisions.
• Architecture – Learning how Technical Architects approach cloud service design, architectural reviews, vendor alignment, and tooling standards.
• Tooling & Automation – Seeing how strategic tooling initiatives and automation solutions enhance productivity, and how emerging technologies and AI capabilities are evaluated and adopted.
• Site Reliability Engineering – Understanding how SLOs, error budgets, and data‑driven reliability practices are used to build self‑healing, resilient systems.
• Service Centre – Experiencing how incidents are triaged, changes are managed, and visibility is maintained across our product portfolio through our 24/7 monitoring operation.

• Computer Science degree (or equivalent).
• Foundational knowledge of cloud computing concepts and awareness of AWS and Azure with curiosity to learn more.
• Understanding of the importance of security, reliability and availability in cloud‑based systems.
• Aptitude and motivation to learn new technologies.
• Proactive approach to spotting issues early and improving how systems are run and supported.
• Comfort working in an operational environment, including responding to incidents and learning from them.
• Excellent interpersonal and communication skills, able to work effectively with colleagues across the globe.
• Experience of using AI, and an interest in continuous development of AI skills as the technology evolves.

• 25 days holiday plus bank holidays from day one.
• Paid time to learn (5 learning days a year).
• Paid time to give back (5 volunteering days a year).
• Private healthcare, digital GP and wellbeing support.
• Competitive pension with Sage contributions.
• Paid parental leave, inclusive from day one.
• Work from abroad for up to 10 weeks a year.
• Discounts on tech, travel, gyms and more.
• Cycle to work and electric vehicle schemes.