IT Operations Engineer

Location: Newcastle upon Tyne

, United Kingdom Job Family Group:

Information Technology (IT)
Worker Type:

Regular Posting

Start Date:

July 1, 2026

Business Unit:

Projects and Technology Experience Level:Experienced Professionals

Job Description:

What’s the role

The IT Operations Engineer is accountable for the provisioning and maintenance of access to the IT applications and for supporting controls management within the Treasury IT portfolio. The role also supports the Senior IT Operations Lead in service management.

What you’ll be doing

You will be part of the Treasury Operations team within GF Finance, Data & Reporting SOM. The Treasury landscape consists of 10+ Super Prime & Prime business critical applications which manages Shell’s Cash position day in. You will be responsible for the following:

Provision and maintain access to the applications you are responsible for in compliance with SOX and IT control requirements

Liaise with the relevant parties involved in the assess management process to ensure processes and tooling are fit for purpose

Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection

Assist the compliance specialist in addressing audit queries related to assess management and controls execution

Assist the senior operations in managing services provided by our supplier’s, ensuring performance is maintained at the contracted levels

Close working with Managed Service teams supporting our applications, at times driving their deliverables and quality of work Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests

High degree of application and landscape complexity

Works across many organizational boundaries (within and across support organizations, incl. the supplier)
Interacts with demanding and professional senior business and IT stakeholders in Finance What you bringITIL certification

Working knowledge of incident, problem, and change management

Strong understanding of IT controls and compliance requirements

Proven experience in supplier/vendor management

Hands-on experience in user access management

Strong process orientation and process management capabilities

Self-starter with strong analytical skills and high attention to detail

Excellent stakeholder management, interpersonal, communication, and negotiation skills

Able to manage multiple concurrent tasks, prioritize effectively, and work under pressure with tight deadlines

Demonstrated ability to handle conflict and ambiguity while working across complex organizational and business boundaries

Capable of taking end‑to‑end accountability with minimal supervision and clearly conveying technical issues to all levels

Ability to work under pressure with tight deadlines

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together

Continuously grow the transferable skills you need to get ahead

Work at the forefront of technology, trends, and practices

Collaborate with experienced colleagues with unique expertise

Achieve your balance in a value-led culture that encourages you to be the best version of yourself

Benefit from a range of flexible working options

Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world

Take advantage of paid parental leave, including for non-birthing parents

Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply

Grow as you progress through diverse career opportunities in national and international teams

Gain access to a wide range…