Technical Service Analyst

Location: Newcastle Upon Tyne

Technical Service Analyst Grade D: £30,373 (National) Contracted

Hours:

? Full-time, 37 hours per week Contract Type:
Fixed-Term until March 2027 to cover the postholder on secondment

Location:

Office based in Newcastle Closing Date: ? Wednesday 22 July 2026 m Make a difference Every role at CQC contributes to our mission. If youre looking for a new role in Technology that gives a true sense of meaning and purpose, then youve found it! As a Technical Service Analyst, youll help ensure our people have reliable, secure technology so they can support safe, effective care across England.

Picture this Youre helping colleagues stay connected and productive by solving technical issues quickly and spotting patterns that improve services for everyone. Your work helps keep essential systems running smoothly across the organisation.

- As a Technical Service Analyst, you might get the chance to work on identifying trends in recurring IT issues, helping shape improvements that reduce disruption for staff nationwide.

- As a Technical Service Analyst, you might support service improvements by sharing insights with development teams to fix common problems and improve user experience. The role Youll be key in helping us deliver our work. In this role, youll:

- Resolve IT issues and requests:
Manage incidents, service requests, and equipment needs, working with internal teams and suppliers to restore services quickly.

- Monitor and improve service performance:
Track issues, escalate where needed, and contribute to reports that help improve IT services over time.

- Support colleagues with technology:
Provide guidance and training so staff can use systems, devices, and software confidently in their roles. Show us We will be looking for specific skills, knowledge and experience in your application form:

- Experience working in an IT support role where you have handled incidents, resolved technical issues, and met service level targets.

- Evidence of supporting or training users on systems, equipment, or software, helping them to use technology effectively in their day-to-day work.

- Experience analysing service data or recurring issues and using this to suggest improvements or escalate risks appropriately. Compliance Note for internal candidates:
This is a secondment/fixed-term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, youll need to provide evidence of your right to work in the UK. Without a valid right to work, you wont be eligible for the role. We are unable to offer sponsorship for this role .

Some roles may also be subject to a satisfactory DBS check. Next steps If you apply, youll need to create a profile and complete an online application form. Your application will be completely anonymous . Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

If youd like an informal chat about the role, you can contact Darren Frame, Service Delivery Manager. For general enquiries, please contact us. The Benefits We offer a wide range of benefits, including:

- Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually eight days per year).

- Training and development opportunities.

- Wellbeing initiatives, such as gym discounts and meditation.

- NHS pension scheme, with around 14% employer contribution.

- Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for two years), reward vouchers, car leasing and more! Please see our benefits page on our website for the full list. Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether theyre a good fit.

This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds ). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want…