Onsite Service Assistant

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.

As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based on site. Utilising both remote monitoring software and incident management applications the Onsite Service Assistant will provide first level service support (hardware and software). Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels.

• Respond to and escalate customer service requests
• Mapping Desktop Print Queues and Troubleshooting
• Attend to basic break/fix for printer jams and/or other minor issues
• Consumable management/Re-stock (Ink/Toner Order and Installation) including recycling
• Monitor a large fleet of print devices
• Ensuring client devises are operating correctly
• Reporting device perf...