IT Team Lead - Infrastructure

Location/s:
Newcastle, UK

Recruiter contact:
Laura Kennedy

Mott Mac Donald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee‑owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued.

Whatever your ambition, Mott Mac Donald is where people come to be brilliant.

We have an exciting opportunity for an IT Team Lead – Infrastructure to join our global IT function.

This role is responsible for leading and managing a multi‑disciplinary infrastructure team covering Compute, Storage, and Network services across both on‑premises and cloud environments (Azure).

You will combine strong technical expertise with people leadership to ensure the delivery of secure, resilient, and high‑performing infrastructure services. Acting as the senior escalation point, you will drive operational excellence, standardisation, and continuous improvement while aligning infrastructure services to organisational strategy.

This is a pivotal leadership role, ideal for someone who thrives in hybrid infrastructure environments, enjoys building cross‑skilled teams, and can bridge traditional silos between compute and network domains.

• Leadership & People Management

• Lead, coach, and develop a cross‑functional infrastructure team covering compute, storage, and networking
• Drive cross‑skilling initiatives to build a flexible, multi‑disciplinary team
• Conduct performance reviews, 1:1s, and development plans aligned to organisational goals
• Manage team capacity, workload, and priorities across BAU, incidents, and projects
• Foster a culture of collaboration, accountability, inclusion, and continuous improvement
• Act as a key representative in IT leadership and cross‑functional forums

• Technical & Operational Leadership

• Provide technical direction and standards across:
  • Compute (Windows/Linux, VMware, Azure)
  • Storage (SAN/NAS, backup & recovery)
  • Network (LAN/WAN/SDWAN, firewalls, VPN, cloud networking)
• Act as the primary escalation point for complex infrastructure and network incidents
• Ensure high availability, performance, and security of all infrastructure services
• Oversee network operations, including connectivity, security controls, and remote access
• Ensure infrastructure is secure, compliant, and audit‑ready

• Service Delivery & Operations

• Own and improve ITIL processes (Incident, Problem, Change, Capacity, Availability)
• Ensure SLA adherence and service quality across all infrastructure domains
• Drive root cause analysis and problem management to prevent recurring issues
• Maintain comprehensive documentation, including diagrams and standards
• Manage vendor relationships and third‑party services

• Continuous Improvement

• Define and contribute to the infrastructure roadmap across compute, storage, and network
• Lead cloud transformation, modernisation, and migration initiatives
• Drive automation and Infrastructure‑as‑Code adoption
• Optimise cost, performance, and capacity across infrastructure services
• Champion innovation and service improvement initiatives

• Security, Risk & Compliance

• Ensure adherence to security policies, governance, and regulatory compliance
• Oversee network security (firewalls, segmentation, VPNs, threat mitigation)
• Support DR/BCP planning, testing, and continuous improvement
• Identify and mitigate technical risks across infrastructure domains

• SLA compliance and Mean Time to Resolve…