User Researcher

Location: Newcastle Upon Tyne

User Researcher Newcastle (Hybrid 3 days per week) £54,000  Bonus  Excellent Benefits We're supporting a leading global consultancy that is continuing to expand its Digital Experience and User-Centred Design team. They are looking for an experienced User Researcher to join their Newcastle-based team, working on impactful digital transformation programmes across government and regulated sectors. This is a great opportunity to influence the design of large-scale digital services, working alongside multidisciplinary Agile teams to ensure products are shaped around real user needs.

The Role Youll play a key role in understanding user behavior, generating insights and helping teams make evidence-based product decisions. Youll be responsible for:
Planning, recruiting and conducting user research activities Running remote and in-person research sessions, analysing findings and presenting recommendations Turning user insights into actionable improvements for design and development teams Collaborating with Product Managers, Service Designers and UX Designers in Agile environments Championing user-centred design practices across complex transformation programmes What Theyre Looking For Commercial experience as a User Researcher Strong understanding of GDS standards and delivering GDS-aligned services Experience working within Agile delivery teams Confidence facilitating research sessions and engaging with stakeholders Ability to translate research findings into meaningful product improvements A strong portfolio showcasing user research, usability testing, personas, user journeys and UX artefacts The Package Company bonus Pension Excellent benefits package If youre passionate about creating user-focused digital services and want to work on meaningful transformation programmes within a leading consultancy, this could be the next step in your career.