Customer Support Expert; Technical Support

Job Description

They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.

Hybrid – 3 days in our Newcastle office (global headquarters)

Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750

Assessment – look for an email after you apply inviting you to complete your application

Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.

How people describe you: you’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.

On-the-job training:
You’ll embark on a 6‑week classroom training plus receive ongoing coaching. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call.

Career growth:
We advocate for promoting internally – whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.

5 paid days for volunteering:
Through Sage Foundation, you can donate your skill‑based support or manual labour to causes you care about 5 days per year.

• Starting salary of £28,000
• Annual bonus up to 10%, along with monthly perks valued at up to £750
• 33 days holidays (including bank holiday entitlement)
• Comprehensive health, dental and vision coverage
• Work‑away scheme for up to 10 weeks a year
• On‑going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation

After you apply, you will receive an email inviting you to take an online assessment. This step is designed to give the hiring team a better understanding of your personality and skills without having to wait for an interview.