Second Line Support Engineer

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK

Listing for: Opus Recruitment Solutions

Full Time position
Listed on 2026-07-31

Job specializations:

IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, Systems Administrator, Systems Engineer

Salary/Wage Range or Industry Benchmark: 35000 - 40000 GBP Yearly GBP 35000.00 40000.00 YEAR

Location: Newcastle upon Tyne

Do you want to join a company that genuinely helps their people grow and progress? Or maybe you have solid End-user experience looking for your next step.

I am supporting a Microsoft partner that harness technology to provide managed service across mainly healthcare and education sectors.

You will be responsible for diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line Support team. This involves investigating and addressing complex issues across both on-premises infrastructure, including servers and networking, and cloud-based environments.

Experience needed –

Previous MSP experience

The tech stack will include:
Azure, VM’s, AVD, SCCM, Hyper-V, TCP/IP and more.

If you also hold any Azure certification that will put you in good stead.

What is in it for you –

Hybrid working with offices based in Bristol, London, Glasgow and Newcastle
Monthly bonus
Certification support
25 days annual leave + bank
And so much more

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