IT Service Improvement Lead | Automation & ServiceNow
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-08-03
Listing for:
Newcastle Building Society
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
Newcastle Building Society is seeking an IT Service Improvement Manager to lead the evolution of our IT service management capabilities. You will own the ITSM platform roadmap, focusing on automation and operational excellence across Technology Services.
You will lead Service Improvement Analysts and collaborate with Service Delivery, Service Desk, Infrastructure and Engineering to modernise processes and improve user experience.
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