More jobs:
SLA & IT Service Performance Analyst
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-08-06
Listing for:
Reed Technology
Full Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
IT Business Analyst, Business Intelligence
Job Description & How to Apply Below
Reed Technology in Newcastle upon Tyne is seeking an ITSM SLA Analyst to govern service performance and ensure contractual obligations are met through robust reporting and governance. You will own the SLA data, coordinate cross‑functional inputs, and drive improvements within an ITIL‑led framework.
The role focuses on service performance governance, daily/weekly/monthly reporting, risk mitigation, and clear, data‑driven insights for stakeholders at all levels.
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