IT Service Desk Lead — Hybrid, 35-Hour Week, Growth & Impact
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-08-08
Listing for:
Newcastle
Full Time, Part Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Consultant, IT Project Manager
Job Description & How to Apply Below
Newcastle Strategic Solutions Limited is seeking an IT Service Desk and Support Manager to lead a high-performing IT support function. You will balance customer service with governance and compliance while shaping how colleagues experience technology.
You will also drive improvements in self-service, knowledge management and service portals, working with incident, problem and service improvement teams to deliver value across the organisation.
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