IT Service Desk Team Lead: Drive Excellence & Coaching
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-08-30
Listing for:
Newcastle Strategic Solutions Limited
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Location: Newcastle upon Tyne
Newcastle Strategic Solutions Limited is seeking an IT Service Desk Team Lead to take day-to-day operational responsibility for the Service Desk, ensuring incidents and requests are managed efficiently with a strong focus on customer experience. You will lead Triage Analysts and Service Desk Analysts, coordinating ticket flow and priorities.
Working with the Service Desk Manager and practice leads across Incident, Problem and Change, you will drive service improvements, raise first-time fix
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