IT Service Desk Team Lead – Lead & First-Time Fix
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-02
Listing for:
Newcastle Building Society
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Location: Newcastle upon Tyne
Newcastle Strategic Solutions Limited, part of the Newcastle Building Society Group, is seeking an IT Service Desk Team Lead to guide the day-to-day operations of the Service Desk in the UK. You will oversee Triage Analysts and Service Desk Analysts, manage ticket flow and SLAs, collaborate with Incident/Problem/Change teams, and drive continuous improvement with a focus on customer outcomes.
Ideal candidates bring substantial Service Desk/IT support experience, strong ITSM and ITIL knowledge,
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