IT Service Desk Lead — Coach Teams, Fix Rate
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-03
Listing for:
newcastle
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
Location: Newcastle upon Tyne
Newcastle Strategic Solutions Limited is seeking an IT Service Desk Team Lead to oversee day-to-day operations and guide a team of triage and service desk analysts in delivering timely support. You will drive adherence to incident and change processes and collaborate with senior IT leads.
The role focuses on improving first-time fix rates, managing ticket flow and maintaining strong customer outcomes in a regulated, service-driven environment.
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