IT Support Engineer

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About us:

Conquest Wildman is a fast-growing provider of Modern Workplace and IT managed solutions to UK businesses. We provide a full suite of solutions comprising of on-premises, hybrid and cloud hosting, Microsoft 365 & Azure migration services, cyber security, networking, telephony, and compliance services to name a few.

You will be joining a business which is currently going through a significant growth phase and will become part of a team who truly care for their customers.

Conquest Wildman have an opportunity for experienced and motivated 2nd Line Support Engineer. This role will provide email, telephone, and onsite based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

This is a customer facing role, so your approach towards tackling something you have not encountered before, needs to be extremely positive and demonstrate a can‑do attitude.

• The opportunity to shape your own future
• Ability to progress within a fast-growing MSP
• Competitive salary (£30K – £35K) depending on experience
• 22 days holiday + Bank Holidays
• Phone & Home Internet Contribution
• Hybrid working (Dependent on experience)
• Friendly atmosphere
• Lovely office location
• Ample training opportunities

Our ideal person will be an experienced Support Engineer ideally from a Managed Service Provider background, but this isn’t essential. A passion for IT and providing outstanding customer service is essential.

• Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.
• Be that friendly figure for our customers we have become so known for.
• Providing technical support for software and hardware issues.
• Managing the timely resolution of open calls and call actions across all customers.
• Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems.
• ‘Hands‑on’ problem‑solving approach; solving problems within SLA time frames.
• On occasion provide on‑site support for customers as and when required.
• Must have a valid UK driving license and live within reasonable commuting distance to our office.
• Great written and oral communication.
• Living in or close to Bedfordshire is ideal

Whether you’ve had exposure to the below or are looking for the opportunity to upskill and advance your career – We can help you on that journey.

• Windows 10 / 11 setup / troubleshooting
• MacOS setup / troubleshooting
• Windows Server
• Microsoft 365 Productivity Apps
• Microsoft Defender for Business (365 & Endpoint)
• Good understanding of networking
• General Cyber Security best practices

We understand that it is nice to know what the recruitment journey looks like before you embark on it. If we feel like you could be a good fit for the team, we have a 3‑stage interview process.

• Stage 1 – Microsoft Teams Screening Interview

  This stage is a brief call to obtain a better understanding of your current experience, qualifications and aspirations. It is also an opportunity for you to find out more about us and the role we have available.

  If after this call we both feel it could be a good fit, you will be invited to the next stage.

• Stage 2 – Technical & Scenario Based Interview

  There will be technical and scenario‑based questions and exercises. These will be relevant to your experience level with a particular focus on Microsoft 365 technologies. The interview will also have our…