Senior 3rd Line Support Engineer
Listed on 2026-09-12
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IT/Tech
Cloud Computing: Infrastructure & Operations, Network Engineer, Systems Administrator, Disaster Recovery IT
Delivery Team Lead
- Client Services @ Maxwell Bond® | Strategic Partner in Talent Acquisition
(Infrastructure & Networking)
Central London | Up to £52k | Hybrid
Are you an experienced Third Line Support Engineer looking to take on more complex infrastructure and networking challenges?
We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the creative and engineering sectors. This is your chance to take ownership of high-impact projects, shape infrastructure strategy, and act as the technical escalation point for a talented engineering team.
Key Responsibilities- Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud.
- Design, configure, and manage Windows Server and virtualization (Hyper‑V/VMware).
- Oversee networks: DNS, DHCP, VLANs, VPNs, routing, and firewalls.
- Implement and maintain enterprise backup and disaster recovery solutions.
- Lead projects: migrations, upgrades, and hybrid deployments.
- Manage Microsoft 365, Azure, and hybrid cloud services.
- Mentor junior engineers to build skills and expertise.
- 4–6+ years in MSP or fast‑paced IT environment.
- Strong Windows Server, Active Directory, Group Policy, and Power Shell skills.
- Veeam Backup & Replication expertise; disaster recovery knowledge.
- Experience with Intune, MDT, Lucidlink, Egnyte, Azure, AWS.
- Excellent troubleshooting, communication, and client engagement skills.
- Hybrid working: 2–3 days per week from home
- Career development: Tailored professional development with opportunities to progress into lead roles
- Collaborative culture: Work within a technically strong, close‑knit team that values expertise, innovation, and continuous improvement.
- Perks: Funded social events, referral bonuses, and ongoing recognition through quarterly awards.
If you’re a hands‑on IT Support and Infrastructure specialist with a passion for networking, problem‑solving, and delivering excellence in a high‑performance MSP environment — this role offers the scope and responsibility you’ve been looking for.
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