IT Business Relations Manager

This is an exciting opportunity to join the Digital Services team at University Hospitals of North Midlands NHS Trust as an IT Business Relations Manager. In this pivotal role, you will act as the strategic interface between clinical care groups, corporate business units and Digital Services, ensuring that digital priorities, investments and transformation initiatives are aligned with organisational objectives, operational needs and service user outcomes.

You will build and maintain strong relationships with stakeholders across the Trust, providing expert guidance on digital opportunities and challenges, championing the delivery of technology-enabled change, and ensuring that digital services, systems and programmes deliver measurable benefits. The role will support improved organisational performance while ensuring compliance with governance, information security, clinical safety and regulatory requirements.

Main duties of the job Support the delivery of Care Groups/Business Units IT Systems to enable Integrated Business Plans and Trust strategy and lead of efficient communication with internal/external stakeholders throughout. Ensure any new system/upgrades to Care Groups/Business Units systems affecting Trust Business are tested thoroughly and that robust contingency plans are in place for continuity of these IT systems, and that system functionality is utilised to maximise the benefits to users and delivery of Trust business objectives.

Develop systems to improve operational and clinical processes to support business objectives. Provide advice and guidance on a complex range of digital information and situations requiring analysis, interpretation, and comparison of a range of options. Plan and organise a broad range of complex digital activities, formulate and adjust plans for the Care Groups/Business Units IT systems environment and oversee operational management of these systems as needed.

Collaborate and communicate effectively with all stakeholders to ensure on-going development and support of Care Group/Business Unit systems for clinical and non-clinical services. Support with contract management and financial arrangements for clinical and non-clinical systems ensuring their integrity at all times and lead system owners to meet Digital System Standards., We are the specialist centre for major trauma for the North Midlands and North Wales.

We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.,

• Develop and maintain effective communication and positive working relationships within the Care Groups/Business Units and throughout the Trust.
• Establish effective communications links with external agencies including GP practices, CCGs, Community Trusts and suppliers.
• Communicate complex information to a wide range of members of the Care Groups/Business Units and service users.
• Facilitate the optimal use of digital Care Groups/Business Units solutions; this will require persuasion and negotiation.
• Discuss and correspond on technical issues of a highly complex nature with other IT professionals including suppliers, engineers, members of the Trust and directors, Digital Services teams, primary care and other IT users.
• Work closely with other senior Digital Services managers within UHNM and across the Local Health economy and beyond, to ensure delivery of local and National IT agenda.
• Support with process mapping existing and proposed workflow changes and communicate these to users.
• Communicate with operational staff in all Care Groups/Business Units to ensure that there is awareness of the current functionality of IT systems and the scope for IT to improve business processes.
• Have extensive knowledge and experience of NHS Services, IT Systems and related areas.
• Experienced in using Microsoft Office packages and a range of specialist computer applications.
• Work with clinical users to ensure that they obtain the maximum benefit from systems with minimum clinical or operational risk.
• Ensure appropriate training plans and development programmes are available to staff to maximise the benefit from the use of IT and ensure own professional skills are kept up to date.
• Have experience of contract and supplier management, contract negotiation, review, performance management.
• Oversee system upgrades,…