Hybrid Service Desk Architect: AI-Driven ITSM
Listed on 2026-09-25
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IT/Tech
AI Business & Operations, IT Support, AI Engineer (Applied/Software)
Hello Kindred is seeking a Service Desk Architect to lead the design and transformation of End User Support in a hybrid environment. You will define operating models, governance, data flows, and supplier frameworks across multiple teams and banks to drive resilience and user experience.
The role emphasizes automation, AI-assisted support, and continual improvement while aligning with regulatory controls and outsourced delivery models. A strong background in Financial Services is preferred.
This posting is for the Hybrid Service Desk Architect: AI-Driven ITSM role at Hellokindred, based in England, United Kingdom.
Our team is growing, and we are hiring a Hybrid Service Desk Architect: AI-Driven ITSM in England, United Kingdom.
This opportunity is for the Hybrid Service Desk Architect: AI-Driven ITSM role at Hellokindred.
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