Senior Infrastructure Services Manager VMware, Microsoft & Linux

Tie Talent, Newcastle upon Tyne, England, United Kingdom

Summary:

We are seeking a highly skilled infrastructure leader with extensive experience across VMware, Microsoft, and Linux ecosystems. This role blends deep technical expertise with operational leadership, supporting enterprise-grade virtualization, cloud, and server platforms. You will manage complex incidents, drive automation, and ensure platform resilience across hybrid environments. The successful candidate must be a sole UK national and hold or be eligible for high-level UK government security clearance (DV).

Location:

Erskine or Newcastle. Work Mode:
Hybrid/Remote flexibility with 24x7 rotational support.

• Provide expert technical support in infrastructure services, responding to complex issues and inquiries.
• Deliver L3 support for VMware environments: vSphere, vSAN, NSX-T/V, VCF, Tanzu Kubernetes Grid.
• Administer Linux servers (RHEL, CentOS, Ubuntu) and troubleshoot OS-level issues, containers, and automation.
• Troubleshoot Microsoft platforms including Azure, SCCM/Intune, SQL Server, Active Directory, and Windows Server.
• Support VMware Site Recovery Manager (SRM) and Aria Suite tools (vRealize Operations, Automation, Log Insight).
• Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.
• Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.
• Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.
• Participate in the development of infrastructure documentation, including incident reports and configuration details.
• Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems.
• Follow established best practices and standards in infrastructure service delivery.
• Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations.
• Participate in rotational 24x7 support and weekend standby for critical issues.

• VMware: vSphere, NSX-T/V, SRM; vSAN, VCF, Tanzu;
  Aria Suite (vRealize);
  PowerCLI, vRO, Terraform;
  Networking fundamentals.
• Microsoft:
  Azure, SCCM, Intune; SQL Server, Active Directory, ADFS;
  Windows Server, Hyper-V;
  Azure AD, Debugging Tools; SLA & escalation management.
• Linux: RHEL, CentOS, Ubuntu;
  Bash, Python, Ansible;
  Docker, Kubernetes;
  Systemd, YUM/APT; CI/CD familiarity.

• Bachelors degree in a relevant field or equivalent combination of education and experience.
• Typically 5+ years of relevant work experience, with at least 2 years in a similar role.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and problem-solving.
• A continuous learner who stays abreast of industry trends and emerging technologies.

• Advanced degree in a relevant field.
• Certifications such as Cisco CCNA, AWS Certified Solutions Architect, CompTIA Security+, VMware VCP, Microsoft Expert, or RHCE.
• Experience in secure environments or government contracts.

• Must hold or be eligible for high-level UK government security clearance.

• Employment type:
  
  Contract
• Seniority level:
  Mid-Senior level
• Job function:
  Information Technology
• Industries:
  Technology, Information and Internet