Head of Oracle Service Delivery Management

Company Description For over 30 years, Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.  Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.

Top-tier Oracle partner across Database, Platform, ERP, and Managed Services 37 UKOUG awards over the last 3 years 13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding 347m/302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

  Job Description Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity We're looking for an experienced service management leader to take ownership of the Service Delivery Management function within our Enterprise Applications ASPIRE Managed Services business.

Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E-Business Suite, JD Edwards and People Soft environments.

This is a highly visible leadership role that combines people leadership, customer engagement, commercial accountability and service innovation.

You'll have the opportunity to influence strategy, strengthen customer relationships, develop high-performing teams and contribute directly to the continued growth of one of Version 1's most successful managed services businesses.

What You'll Be Doing Lead and develop a high-performing team of Service Delivery Managers.

Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.

Shape and evolve the service management strategy across Enterprise Applications Managed Services.

Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.

Own governance, operational performance and service excellence across the practice.

Drive continual service improvement, automation and innovation initiatives.

Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.

Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.

Maintain accountability for commercial performance, forecasting accuracy and profitability.

Qualifications What We're Looking For You'll be a proven service management leader with experience leading teams within a managed services environment and a track record of delivering outstanding customer outcomes.

You'll bring:

Strong people leadership and team development experience.

Excellent stakeholder and customer relationship management skills.

Commercial awareness with experience managing revenue, forecasting and profitability.

A passion for service excellence and continuous improvement.

Experience operating within Enterprise Applications Managed Services environments.

Knowledge of Oracle SaaS, Oracle E-Business Suite, JD Edwards, People Soft, or similar enterprise application platforms.

Experience working within structured governance and service management frameworks.

ITIL certification is desirable.

Additional Information Why Join Version 1's Oracle Practice?

Join a global Oracle practice of 700+ specialists, supported by…