Managed Services - Business Lead Consultant

Location: Newcastle upon Tyne

Managed Service  Business Le ad Consultant   About HSO:
HSO is a global Microsoft solutions partner delivering consistent,  cost-effective  implementations through a unified  methodology  and providing worldclass, 24/7 proactive managed services to customers worldwide. As a  full-service  Microsoft Partner, we hold all six Microsoft Cloud Partner Program Solution Designations across Business Applications, Data & AI, Digital App & Innovation, Infrastructure, Modern Work, and Security.
For over 21 years, we have been a proud member of Microsoft’s Inner Circle—an elite group  representing  the top 1% of global partners—and we are also recognised as a Microsoft Fast Track Partner, ensuring high   quality implementations and successful adoption of Microsoft Cloud solutions.
At HSO, our people are our greatest asset. We are committed to employee wellbeing, professional growth, and creating an environment where everyone can thrive. Through the HSO Academy, we provide continuous training, certification, and  career development  opportunities. Our comprehensive wellbeing offering includes Tonic & Me, Care First, the Wellness Hub, and a network of trained Mental Health First Aiders.
HSO’s Mental Health Policy promotes openness, early support, and the reduction of stigma around mental health and well being. We focus on building  a great place  to work through trust, connection, fairness, and strong employee engagement. Our aim is to create a supportive, psychologically safe environment where colleagues feel valued, empowered, and able to perform at their best.
About Managed Services:
HSO Managed Services helps customers get the most out of their Microsoft Application and Cloud environments by improving how they work,  innovate  and grow. We provide our customers with 24/7 management of their applications, Data &  AI  and Azure  platforms .
Our teams work globally to deliver  real business  impact, strengthening security, improving processes, speeding up innovation, and helping customers become more adaptable and competitive.
At HSO,  you’ll  work with the latest Microsoft technologies, be part of a culture of continuous improvement, and play a key role in helping organisations  support and  transform their business.
Purpose of the Role:
The Managed Services Business Lead Consultant known as a “BLC” (internal Bnext position 5.3 Lead Technical Consultant) is part of the UK managed services industry customer teams and plays a critical role in building long term partnership with our customers ensuring we deliver value through changes and improvements. This role partners closely with Account Management and Customer Teams to identify optimisation and continuous improvement opportunities building a backlog of work as well as assisting with service or project opportunities.
The role is focused on being a trusted advisory to those customers within the industry customer team engaging with customers  on business process improvement and optimization through Microsoft technology. This role requires a deep understanding of managed services operations and the ability to drive value for our clients.      As a BLC you will be an integral part of the customer team, providing expert advice on business process optimization using Microsoft technology.

You will support team colleagues in resolving disruptions and propose improvements to prevent future issues.    A proactive approach to client service, demonstrating the ability to anticipate client needs and provide innovative solutions is key in this role.

 
This role offers the opportunity to make a significant impact on client operations while working within a dynamic, collaborative customer team environment. The Business Lead Consultant will play a crucial role in driving…