Senior IT Service Delivery Manager | Service Desk Lead
Listed on 2026-10-11
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IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams.
This hands-on role requires strong problem-solving skills, experience with ITIL, ISO certifications, and familiarity with Microsoft 365, Entra , and macOS administration. Hybrid work at multiple locations is offered.
As a Senior IT Service Delivery Manager | Service Desk Lead, you will play an important part at Opencast, incorporated in Newcastle upon Tyne, England, United Kingdom.
For the Senior IT Service Delivery Manager | Service Desk Lead position at Opencast, incorporated, we are reviewing applications now.
Step into the Senior IT Service Delivery Manager | Service Desk Lead role at Opencast, incorporated in Newcastle upon Tyne, England, United Kingdom and grow with us.
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